Question 1

How do I pay?

Accepted Answer

To make payments through our website we accept MasterCard, Visa, American Express and Maestro Online.

Question 2

Are There Any Special Advantages In Buying Tickets In Advance Online?

Accepted Answer

Absolutely! Securing your spots through online booking in advance provides the assurance that your slots are reserved. This ensures that your preferred tour dates are not sold out, offering you peace of mind.

Moreover, if you have specific preferences for a custom tour, reaching out and booking online early allows us to better cater to your needs. With the additional time, we can go above and beyond, making any necessary arrangements to guarantee you the best possible experience. Your early booking not only guarantees your spot but also allows us to tailor the experience to exceed your expectations.

Question 3

Any Recommendations For Eating In Vietnam?

Accepted Answer

For a truly authentic taste of local food culture, we recommend exploring small, local restaurants. These hidden gems offer an immersive experience, allowing you to savor the genuine flavors of the region. Keep in mind that pricier restaurants in Vietnam often present their menus in the local currency, whereas mid-range options may list prices in both USD and VND.

When selecting a dining spot, opt for bustling places that appear well-maintained, and prioritize venues serving fresh, thoroughly cooked dishes. Look for restaurants where you can witness the cooking process, such as street-side establishments with steaming bowls of noodle soup – not only a reliable choice but also a delightful and memorable experience.

Question 4

How Do I Cancel My Ticket?

Accepted Answer

Please reach out to us directly at  sale@bishousevietnamtravel.com  to make any changes to your booking or to cancel a ticket.

Question 5

I Have Booked On-line. How Do I Get My Ticket/voucher?

Accepted Answer

You will receive an email from us with all the information you need for your ticket.

Question 6

Can You Arrange A Pick Up From My Hotel?

Accepted Answer

Certainly! We'd be delighted to coordinate a convenient hotel pickup within the city center. Kindly inform us in advance via WhatsApp or email about your accommodation details.

Should you require pickup from a location outside the central area, please get in touch with us well ahead of time. This allows us to explore various options and make the necessary arrangements to ensure a seamless experience for you. Appreciate your cooperation!

Question 7

What Kind Of Currencies Should You Recommend?

Accepted Answer

Vietnam Dong is the official currency in Vietnam, which you can&rsquo;t purchase or difficult to purchase outside of the country. Major Banks in Hanoi or Ho Chi Minh or Da Nang city can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler&rsquo;s cheques with the bulk in traveler&rsquo;s cheques for safety reasons. American Express, Visa are the most popular brands.

Question 8

Where Will I Be Dropped Off Following My Tour?

Accepted Answer

If you arrange a hotel pickup with us for your tour, you can be dropped off at the same hotel when we return.

Question 9

Can I Have A Tailor-made Tour?

Accepted Answer

We would love to co-create a travel experience that is just as unique as you are! Please use our  Tailor Made Tour form  or reach out to us directly on WhatsApp (+84 982901553) to get started.

Question 10

How Can I Book A Tour?

Accepted Answer

The most efficient way to secure your tour is by browsing our website. Utilize our Tour Search Tool to discover the ideal option for you. Upon finding your preferred tour, if the price is available online, simply click the "BOOK NOW" button in the upper left corner.

In the event that the tour price is not displayed online or if you're booking a customized tour, kindly reach out to us via email at sale@bishousevietnamtravel.com or message us on WhatsApp at (+84 982901553) to finalize your booking. We look forward to assisting you!

Question 11

How do I pay for the trip?

Accepted Answer

There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.

Question 12

Are There Any Hidden Costs, Which Are Not Mentioned? Any Tipping Required?

Accepted Answer

No, you won't encounter any unexpected costs or fees. The price we agree upon is the final amount you'll pay.

While some things like alcohol or souvenirs may not be included in certain trips, our trip pages clearly outline "Trip Inclusions" and "Trip Exclusions." This way, you'll have a transparent understanding of what's covered and what's optional.

Tipping is entirely up to you, but it's always appreciated. If your guides put in extra effort and you had a fantastic experience, feel free to show your appreciation!

Question 13

How Safe Is Vietnam?

Accepted Answer

Vietnam is considered as among the safest countries to visit, however, there are increasing instances of theft in Ho Chi Minh city where snatch thieves and pickpockets on motorcycles are the worst. So the tip here is you should be vigilant all the time. You shouldn&rsquo;t bring with you valuables (such as expensive watches, jewelries, etc)

Question 14

Where Can I Change Money?

Accepted Answer

You can change cash and travelers&rsquo; cheques at big hotels or at authorized foreign exchange banks in main cities. Outside the main cities and tourist area, authorized foreign exchange banks are few and far between. So if heading off the beaten path, remember to stock up with enough cash (USD or VND) to the last trip.  Wherever you travel to, you&rsquo;ll always find someone willing to change dollars cash into VND, though rates will vary. When receiving dong, you&rsquo;ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand.

Question 15

When Is The Best Time To Have A Trip To Vietnam?

Accepted Answer

Choosing when to visit Vietnam is always a good idea, as each season has its own unique charm. Here's a breakdown to help you decide:

March - April: The best weather, with plenty of sunshine, mild temperatures, and minimal rain. It's busy, so book in advance.
May - August: Hotter with occasional rain, but don't let that deter you. Rain is usually short-lived, and you'll enjoy warm weather.
September - November: A hidden gem. Moderate temperatures, no rain, ideal for trekking and motorcycle trips. Experience vibrant Full Moon Celebrations.
December - February: The coldest months, especially in the north. Consider exploring the warmer southern regions during this time.

No matter when you choose to visit, Vietnam welcomes you with its diverse landscapes and rich cultural experiences!

Question 16

How safe is Vietnam?

Accepted Answer

Vietnam is considered as among the safest countries to visit, however, there are increasing instances of theft in Ho Chi Minh city where snatch thieves and pickpockets on motorcycles are the worst. So the tip here is you should be vigilant all the time. You shouldn&rsquo;t bring with you valuables such as expensive watches, jewelries, etc)

Question 17

Any recommendations for eating in Vietnam?

Accepted Answer

As our advice, you should try food in small local restaurants, that&rsquo;s the best way for you to feel the local breath in terms of food culture. Most of expensive restaurants in Vietnam quote their menu in local currency while in the middle of the range, the rates may be both in USD and VND. While choosing a place for eating, we strongly recommend you choose places which are busy and look well-scrubbed, a stick to fresh, thoroughly cooked food. Restaurants where you can see food cooked, eg: steaming bowls of noodle soup along a street tall, are often a good bet and being a lot of fun.

Question 18

What kind of currencies should you recommend?

Accepted Answer

Vietnam Dong is the official currency in Vietnam, which you can&rsquo;t purchase or difficult to purchase outside of the country. Major Banks in Hanoi or Ho Chi Minh city can handle quite a lot of different currencies, however, USD is the most widely accepted. So we recommend taking a combination of USD cash, USD traveler&rsquo;s cheques with the bulk in traveler&rsquo;s cheques for safety reasons. American Express, Visa are the most popular brands.

Question 19

Where can I change money?

Accepted Answer

You can change cash and travelers&rsquo; cheques at big hotels or at authorized foreign exchange banks in main cities. Outside the main cities and tourist area, authorized foreign exchange banks are few and far between.  So if heading off the beaten path, remember to stock up with enough cash (USD or VND) to the last trip.   Wherever you travel to, you&rsquo;ll always find someone willing to change dollars cash into VND, though rates will vary. When receiving dong, you&rsquo;ll be presented with a huge pile of notes. Refuse any badly torn notes and ask for a mix of denominations so that you always have a few low-value notes in hand.

Question 20

Is it better to use dollars or dong for daily expenses?

Accepted Answer

Test Despite of the fact that Vietnamese government attempts to outlaw the practice, the US Dollars still acts as an alternative currency which is almost completely interchangeable with Vietnam Dong. Many prices, especially for hotels, tours and expensive restaurants, are still quoted in USD, though you can pay in dong if you’d rather - just check what exchange rate they’re using.

For everyday expenses, we recommend you carry a mix of US Dollars cash and Vietnam Dong. For larger items or when the exchange rate works in your favour, use dollars. For cyclos, local food stalls and small purchases, it’s best to use Vietnam Dong. In either case, make sure you always have a stock of small notes so that there is no need to worry about change.

1	SELECT * FROM default_module WHERE site='FRONTPAGE' AND name='faqs'	0.0009758472442627
2	SELECT COUNT(*) AS totalitem FROM default_module WHERE site='FRONTPAGE' and name='about'	0.00051999092102051
3	SELECT * FROM default_setting WHERE setting_id='1'	0.001741886138916
4	SELECT region_id,title,slug,country_id FROM default_region WHERE lang_id='' and is_trash=0 and is_online=1 and country_id IN (1,4,14,18) order by order_no asc	0.0028140544891357
5	SELECT distinct country_id FROM default_region where region_id=54 LIMIT 0,1	0.00030803680419922
6	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id='1' and region_id='54' and city_id<>'' and city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0) order by order_no ASC	0.0030281543731689
7	SELECT distinct country_id FROM default_region where region_id=2 LIMIT 0,1	0.0002601146697998
8	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id='1' and region_id='2' and city_id<>'' and city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0) order by order_no ASC	0.0029480457305908
9	SELECT distinct country_id FROM default_region where region_id=4 LIMIT 0,1	0.00025081634521484
10	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id='1' and region_id='4' and city_id<>'' and city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0) order by order_no ASC	0.0028409957885742
11	SELECT distinct country_id FROM default_region where region_id=3 LIMIT 0,1	0.00024890899658203
12	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id='1' and region_id='3' and city_id<>'' and city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0) order by order_no ASC	0.0028688907623291
13	SELECT distinct country_id FROM default_region where region_id=1 LIMIT 0,1	0.00024795532226562
14	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id='1' and region_id='1' and city_id<>'' and city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0) order by order_no ASC	0.0030121803283691
15	SELECT country_id,title,slug FROM default_country WHERE lang_id='' and is_trash=0 and is_online=1 order by order_no ASC	0.0026459693908691
16	SELECT country_id,title,slug FROM default_country WHERE lang_id='' and is_trash=0 and is_online=1 AND country_id IN (SELECT country_id FROM default_hotel WHERE is_trash=0 and is_online=1) order by order_no asc	0.0036609172821045
17	SELECT city_id,title,slug FROM default_city WHERE lang_id='' and is_trash=0 and is_online=1 and country_id IN (1,4,14,18) AND city_id IN (SELECT city_id FROM default_tour_destination WHERE is_trash=0 ) order by order_no ASC	0.0031149387359619
18	SELECT tourcat_id,title,slug FROM default_tour_category WHERE lang_id='' and is_trash=0 and is_online=1 and parent_id=0 order by order_no asc	0.0025439262390137
19	SELECT service_id,title,slug FROM default_service WHERE lang_id='' and is_trash=0 and is_online=1 order by order_no asc	0.0027241706848145
20	SELECT * FROM default_featurepackage WHERE mod_page='cruise' and act_page='cat' and type='default' and type_page='' order by order_no ASC limit 0,1	0.00085902214050293
21	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00028586387634277
22	SELECT cruise_cat_id,title,slug,image_banner FROM default_cruise_cat WHERE lang_id='' and is_trash=0 and is_online=1 and parent_id=0 order by order_no asc	0.0026769638061523
23	SELECT tour_property_id FROM default_tour_property WHERE lang_id='' and is_trash=0 and is_online=1 and type='VISITORTYPE' order by order_no ASC limit 0,3	0.0030131340026855
24	SELECT distinct short FROM default_property where property_id=951 LIMIT 0,1	0.00028491020202637
25	SELECT * FROM default_featurepackage WHERE mod_page='member' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.0008399486541748
26	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.0002601146697998
27	SELECT * FROM default_featurepackage WHERE mod_page='tour' and act_page='tour_departure_point' and type='customize' and type_page='' order by order_no ASC limit 0,1	0.00082302093505859
28	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025200843811035
29	SELECT faqcat_id,title FROM default_faqcat WHERE lang_id='' and is_trash=0 and is_online=1 order by order_no ASC	0.0099890232086182
30	SELECT faq_id,title,content FROM default_faq WHERE lang_id='' and is_trash=0 and is_online=1 order by order_no ASC	0.0048389434814453
31	SELECT * FROM default_featurepackage WHERE mod_page='faqs' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.00089502334594727
32	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025796890258789
33	SELECT * FROM default_featurepackage WHERE mod_page='page' and act_page='about' and type='default' and type_page='' order by order_no ASC limit 0,1	0.00085186958312988
34	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00023007392883301
35	SELECT page_id,title,slug FROM default_page WHERE lang_id='' and is_trash=0 and is_online=1 and page_id <>'1' order by order_no asc	0.0025689601898193
36	SELECT meta_id,config_value_title,config_value_intro,image,meta_index,meta_follow,image FROM default_meta WHERE lang_id='' and (config_link='/faqs.html' or config_link='/faqs.html') limit 1	0.0030701160430908
37	SELECT * FROM default_featurepackage WHERE mod_page='setting' and act_page='cart' and type='customize' and type_page='' order by order_no ASC limit 0,1	0.0016391277313232
38	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00037717819213867
39	SELECT * FROM default_featurepackage WHERE mod_page='member' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.0024659633636475
40	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025701522827148
41	SELECT title FROM default_tour_category WHERE tourcat_id='410'	0.0019781589508057
42	SELECT slug FROM default_tour_category WHERE tourcat_id='410'	0.000701904296875
43	SELECT title FROM default_tour_category WHERE tourcat_id='403'	0.00029301643371582
44	SELECT slug FROM default_tour_category WHERE tourcat_id='403'	0.00024914741516113
45	SELECT title FROM default_tour_category WHERE tourcat_id='6'	0.0017271041870117
46	SELECT slug FROM default_tour_category WHERE tourcat_id='6'	0.00028204917907715
47	SELECT title FROM default_tour_category WHERE tourcat_id='8'	0.0019159317016602
48	SELECT slug FROM default_tour_category WHERE tourcat_id='8'	0.0017809867858887
49	SELECT title FROM default_tour_category WHERE tourcat_id='412'	0.0023500919342041
50	SELECT slug FROM default_tour_category WHERE tourcat_id='412'	0.00038909912109375
51	SELECT distinct country_id FROM default_city where city_id=392 LIMIT 0,1	0.00040602684020996
52	SELECT slug FROM default_country WHERE country_id='1'	0.00021195411682129
53	SELECT slug FROM default_city WHERE city_id='392'	0.00074887275695801
54	SELECT distinct country_id FROM default_city where city_id=426 LIMIT 0,1	0.00028085708618164
55	SELECT slug FROM default_country WHERE country_id='1'	0.00018191337585449
56	SELECT slug FROM default_city WHERE city_id='426'	0.00058102607727051
57	SELECT distinct country_id FROM default_city where city_id=415 LIMIT 0,1	0.0004119873046875
58	SELECT slug FROM default_country WHERE country_id='1'	0.00042605400085449
59	SELECT slug FROM default_city WHERE city_id='415'	0.00025296211242676
60	SELECT distinct country_id FROM default_city where city_id=383 LIMIT 0,1	0.00024104118347168
61	SELECT slug FROM default_country WHERE country_id='1'	0.00024986267089844
62	SELECT slug FROM default_city WHERE city_id='383'	0.00022792816162109
63	SELECT distinct country_id FROM default_city where city_id=399 LIMIT 0,1	0.00022292137145996
64	SELECT slug FROM default_country WHERE country_id='1'	0.00022006034851074
65	SELECT slug FROM default_city WHERE city_id='399'	0.00049495697021484
66	SELECT * FROM default_featurepackage WHERE mod_page='cruise' and act_page='cruise_sub_category' and type='customize' and type_page='' order by order_no ASC limit 0,1	0.0009770393371582
67	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025391578674316
68	SELECT * FROM default_featurepackage WHERE mod_page='cruise' and act_page='cruise_sub_category' and type='customize' and type_page='' order by order_no ASC limit 0,1	0.00085186958312988
69	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00024914741516113
70	SELECT * FROM default_featurepackage WHERE mod_page='cruise' and act_page='cruise_sub_category' and type='customize' and type_page='' order by order_no ASC limit 0,1	0.00094199180603027
71	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00029492378234863
72	SELECT * FROM default_service WHERE service_id='5'	0.00028514862060547
73	SELECT slug FROM default_service WHERE service_id='5'	0.00022983551025391
74	SELECT * FROM default_service WHERE service_id='19'	0.00044894218444824
75	SELECT slug FROM default_service WHERE service_id='19'	0.00018501281738281
76	SELECT * FROM default_service WHERE service_id='16'	0.00030899047851562
77	SELECT slug FROM default_service WHERE service_id='16'	0.00025320053100586
78	SELECT * FROM default_service WHERE service_id='2'	0.00028491020202637
79	SELECT slug FROM default_service WHERE service_id='2'	0.00021100044250488
80	SELECT * FROM default_service WHERE service_id='6'	0.00030398368835449
81	SELECT slug FROM default_service WHERE service_id='6'	0.00040793418884277
82	SELECT * FROM default_featurepackage WHERE mod_page='testimonial' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.0036590099334717
83	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00032901763916016
84	SELECT * FROM default_featurepackage WHERE mod_page='faqs' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.00090312957763672
85	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025200843811035
86	SELECT * FROM default_featurepackage WHERE mod_page='download' and act_page='default' and type='default' and type_page='' order by order_no ASC limit 0,1	0.00088381767272949
87	SELECT distinct list_feature_package_id FROM default_package where package_id=2 LIMIT 0,1	0.00025105476379395

FAQs

Explore the following frequently asked questions for valuable insights during your tour.
Should you require additional information, feel free to consult this comprehensive list for further guidance. If you have specific inquiries not covered here, don't hesitate to reach out!